Privacy Policy
Last updated: January 1, 2026
1. Introduction
This Privacy Policy explains how Collective Support ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or apply for assistance programs. We are committed to protecting your privacy and handling your information with care and respect.
2. Information We Collect
We collect information you voluntarily provide when contacting us, applying for assistance, or donating. This may include your name, mailing address, phone number, email address, household income, and details about your financial situation as necessary to assess eligibility for assistance programs.
3. How We Use Your Information
Information is used solely to: (1) process assistance applications and disburse aid; (2) communicate with you about your case status; (3) comply with legal and regulatory obligations; and (4) improve our programs and services. We do not use your information for marketing, advertising, or fundraising purposes without your explicit consent.
4. Data Sharing
We do not sell, rent, or share your personal information with third parties, except: (a) with service providers who assist in program delivery — such as landlords or utility companies — under strict confidentiality obligations; (b) when required by law, regulation, or court order; or (c) to protect the rights, property, or safety of our organization or the public.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Assistance application records are typically retained for 5 years for audit and compliance purposes.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or loss. All staff who handle personal information are trained on confidentiality obligations and data handling procedures.
7. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. We will respond to your request within 30 days. To exercise your rights, email us at info@collectivesupport.org or call (833) 453-0508.
8. Website Cookies
Our website does not use tracking cookies or third-party analytics tools. We do not use advertising pixels or behavioral tracking. Any cookies set are strictly necessary for the website to function properly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
For privacy-related inquiries, please contact: Collective Support · 17350 State Hwy 249, Ste 220, Houston, TX 77064 · Phone: (833) 453-0508 · Email: info@collectivesupport.org